Refund & Cancellation Policy
Activity Atlas is operated by mDropit Ltd, company number 16351304.
Version: 1.1 Last updated: 7 July 2026 Effective: 7 July 2026
1. Scope
This policy explains refund and cancellation handling for:
- free activity bookings and trials made through Activity Atlas;
- Parent Plus subscriptions;
- provider subscriptions.
Your statutory consumer rights are not affected.
2. Activity bookings and trials
Activities are delivered by independent providers. Activity Atlas does not take paid trial or activity-booking payments in V1.
If you cancel a free trial, there is no Activity Atlas payment to refund.
If the provider cancels, or the activity does not go ahead, we will help you receive the service update. Any refund for money paid directly to the provider is handled by that provider.
Free trials have no payment to refund. Please cancel if you cannot attend so the provider can manage places.
When Activity Atlas adds paid activity bookings in a later phase, we will update this policy before accepting those payments.
3. Parent Plus subscriptions
If Parent Plus includes a free trial, the trial applies once to the shared family planner group or membership group. It does not restart when you invite family members, when an invited member joins, or when planner ownership/payment responsibility moves to another family member. If ownership or payment responsibility changes, any remaining trial days transfer with the family planner group and continue from the original trial dates.
Bought in the iPhone app
Parent Plus bought in the iPhone app is sold through Apple. Apple handles payment, cancellation and most refund decisions under Apple's terms. You can manage the subscription in your Apple account settings and request refunds through Apple's refund process.
Bought on the website
Parent Plus bought on the website is processed through Stripe.
You can cancel future renewals from your Activity Atlas account where available, or by contacting support@activityatlas.co.uk. Cancelling stops future renewals. Access normally continues until the end of the paid period.
If a refund is required by law, or if we have made a billing error, we will process the appropriate refund. Otherwise, subscription payments are normally non-refundable once the paid period has started.
4. Provider subscriptions
Provider subscriptions activate provider tools and listing features. Unless the checkout terms say otherwise, cancellation stops future renewal but does not automatically refund the current paid period.
If we have made a billing error, or if a refund is required by law, we will process the appropriate refund.
5. Disputes, fraud and abuse
We may decline, reverse, delay or investigate a refund or payment where we reasonably believe there is fraud, payment abuse, chargeback abuse, trial abuse, repeated Parent Plus trial restarting, mistake, breach of terms or a safety/legal issue.
We may pause provider payouts while a booking dispute, safeguarding concern, fraud concern or chargeback is investigated.
6. How to request help
For booking, web subscription, provider or billing questions, contact: support@activityatlas.co.uk
Please include enough information to identify the booking, subscription or account. We aim to respond to refund and cancellation support requests within 2 business days.