Refund & Cancellation Policy

Activity Atlas is operated by mDropit Ltd, company number 16351304.

Version: 1.4 Last updated: 19 October 2026 Effective: 19 October 2026

1. Scope

This policy explains refund and cancellation handling for:

• free activity bookings and trials made through Activity Atlas;
• Parent Plus subscriptions;
• provider subscriptions.

Your statutory consumer rights are not affected.

2. Activity bookings and trials

Activities are delivered by independent providers. Activity Atlas does not take paid trial or activity-booking payments.

If you cancel a free trial, there is no Activity Atlas payment to refund.

If the provider cancels, or the activity does not go ahead, we will help you receive the service update. Any refund for money paid directly to the provider is handled by that provider.

Cancel through your booking where the cancellation control is available, or contact the provider promptly so they can release the place. A cancelled or declined trial releases eligibility for that person and programme; a confirmed booking or no-show normally still counts as trial use. A request-only trial must be accepted by the provider before you attend. Booking changes and cancellations are communicated in the app, subject to notification preferences and device permissions.

When Activity Atlas adds paid activity bookings in a later phase, we will update this policy before accepting those payments.

3. Parent Plus subscriptions

Parent Plus belongs to the purchasing account. Sharing access to a planner does not transfer the subscription or its introductory offer. The app does not support transferring planner ownership or payment responsibility. Introductory-offer eligibility and dates are shown before purchase by Stripe or Apple; creating an account alone does not start a trial.

Signing in to accept a private invitation, joining its event and receiving its eligible reminders or messages do not activate or consume your own Parent Plus trial. Buying your own Parent Plus is a separate explicit checkout choice. A private invitation is not a paid activity booking; cancelling that event does not itself cancel any organiser's subscription or create a subscription refund. Statutory refund rights and billing-error remedies remain unaffected.

Bought in the iPhone app

Parent Plus bought in the iPhone app is sold through Apple. Apple handles payment, cancellation and most refund decisions under Apple's terms. You can manage the subscription in your Apple account settings and request refunds through Apple's refund process.

Bought on the website

Parent Plus bought on the website is processed through Stripe.

You can cancel future renewals from your Activity Atlas account where available, or by contacting support@activityatlas.co.uk. Cancelling stops future renewals. Access normally continues until the end of the paid period.

If a refund is required by law, or if we have made a billing error, we will process the appropriate refund. Starting a paid period does not automatically remove any statutory cancellation right. If you have a legal cooling-off right, tell us clearly that you wish to cancel; you do not have to use a particular form. Any deduction for service already supplied must be permitted by law and supported by the required request and information given before service started. We do not treat using the app alone as a waiver of those rights. Outside your statutory rights and billing errors, a partial-period refund is not normally offered merely because you stop using the service.

Cancelling renewal and deleting an account are separate actions. Removing the app does neither. Apple billing continues until cancelled through Apple even if you delete your Activity Atlas account. Refunds, revocations and expiry can end paid access; your legal rights remain unaffected. Contact us if an entitlement looks wrong after restoring a purchase.

4. Provider subscriptions

Provider subscriptions activate provider tools and listing features. Unless the checkout terms say otherwise, cancellation stops future renewal but does not automatically refund the current paid period.

If we have made a billing error, or if a refund is required by law, we will process the appropriate refund.

Public offer promotion purchases are governed by the separate Public Offer Promotion Terms. A customer claiming an offer code has not paid Activity Atlas for an activity or reserved a place.

5. Disputes, fraud and abuse

Subject to your statutory rights, we may investigate a refund or payment and take proportionate action where we reasonably believe there is fraud, payment abuse, chargeback abuse, trial abuse, repeated Parent Plus trial restarting, mistake, breach of terms or a safety/legal issue.

Activity-booking payments and provider booking payouts are not currently available.

6. How to request help

For booking, web subscription, provider or billing questions, contact: support@activityatlas.co.uk

Please include enough information to identify the booking, subscription or account. We aim to respond to refund and cancellation support requests within 2 business days.