Terms for Providers

Activity Atlas is operated by mDropit Ltd, company number 16351304.

Version: 1.6 Last updated: 20 October 2026 Effective: 20 October 2026

1. About these terms

These terms are an agreement between mDropit Ltd ("Activity Atlas", "we", "us") and the person or organisation listing, claiming or managing activities on Activity Atlas ("provider", "you").

By claiming a listing, creating a provider account, listing an activity, accepting provider terms, using provider tools or paying for a provider subscription, you agree to these terms.

Provider management is web-based. Providers do not need the Activity Atlas mobile app. You can prepare a venue, activity and structured timetable before signing in. This browser draft is kept for up to 30 days. Sign in and accept the provider confirmations to save it to your account. Saving does not publish the activity or take payment.

2. Authority to list

You confirm that you own, run, manage or are authorised to represent the activity, business, organisation, venue or provider profile you list.

You must provide reasonable evidence if we ask, for example an organisation email, website/domain, venue confirmation, insurance information, safeguarding information, licence information, or other proof of authority.

If someone reports that a claimed or provider-created listing is wrong, misleading, unsafe or unauthorised, we may investigate, ask you for evidence or clarification, update or hide the listing, restrict provider tools, or suspend/end provider access where appropriate. We may remove, restrict or suspend listings where authority is disputed or cannot be reasonably shown.

3. Safety, safeguarding and lawful delivery

You are responsible for delivering your activities safely and lawfully.

You confirm that you hold and will maintain whatever is legally or reasonably required for your activities, which may include:

• safeguarding policies and trained staff;
• DBS or other criminal-record checks where required;
• public liability insurance;
• first aid arrangements;
• venue permissions;
• Ofsted registration or other licences where applicable;
• suitable risk assessments and supervision.

Activity Atlas does not run your activities and does not supervise attendees.

4. Listing accuracy

You must keep your listings accurate, current and not misleading, including:

• activity description;
• venue/location;
• schedule;
• age suitability;
• prices and fees;
• trial terms;
• cancellation terms;
• availability;
• safety or eligibility requirements.

You are responsible for information you add, edit or confirm, including details copied from a limited public listing that you choose to claim.

You must not list excluded or unsuitable activities, including bars, restaurants, discos, nightclubs, nightlife businesses or unlawful/unsafe activities.

5. Subscriptions, fees and payouts

Provider subscription prices and renewal terms are shown before purchase. An active provider subscription is required to publish a new activity. Limited public listings may remain discoverable without an active subscription. Subscription status is not verification or endorsement.

Current online activity trials are free or request-only. Activity Atlas does not currently take activity-booking payments or provide booking payouts. Provider subscriptions are processed through Stripe; payment status is based on verified payment-provider events.

Public offer promotion is a separate optional purchase from Activity Atlas. The fee, duration and current eligible audience estimate appear before payment. Charging is disabled until launch pricing is enabled, and checkout is unavailable with no eligible local audience. The Public Offer Promotion Terms apply to each accepted promotion purchase. Connected-user announcements and operational cancellation/time-change updates do not carry a promotion fee.

You are responsible for your own tax, accounting, legal and regulatory obligations.

6. Trials, bookings and attendance

You must honour bookings and trials made through Activity Atlas unless there is a lawful, safety or operational reason not to.

You must manage cancellations fairly and in line with the cancellation terms shown to users at booking.

A request-only trial becomes confirmed when you accept it. The default is one free trial per person per programme; different people in the same family may each book their own place. Providers can check in attendees using the booking record or reference. A QR scan is not required.

Review pending trial requests promptly. Do not tell a customer that a request is confirmed until you accept it in the booking record. Record attendance accurately; only real booking/attendance relationships can support verified reviews. A declined or cancelled trial releases its trial eligibility. No-show or attended records must not be used to block someone unfairly.

Maintain class times and capacity in the structured Planner or activity timetable. An announcement does not change the timetable or a reservation. One-off events also need an accurate time, venue, audience and available places. Published announcements cannot be silently edited; send a clear correction if necessary. Recipient counts are estimates of eligible account deliveries, not a promise that a person has read an alert or will attend.

If you cancel an activity, update the session in the platform so affected users can receive an app update. Payments made directly to you remain your responsibility.

7. Communications

You must communicate professionally and respectfully.

Your account users and people using private messaging must be adults aged 18 or over. Provider-user enquiries and booking conversations are for relevant service communication. Only authorised staff who need them may access your organisation's messages. Do not impersonate a customer or colleague, contact children through adult accounts, send unsolicited marketing or use private event invitations to evade these rules. Report safety concerns, suspected underage use or compromised accounts promptly.

Messages are processed on Activity Atlas servers and are not end-to-end encrypted. Our Privacy Policy explains relevant operator access, retention, reports and lawful disclosures. Obtain any necessary sensitive attendee information through an appropriate separate process with your own notice and lawful basis; do not request unnecessary medical or child records in chat. If you use personal event invitations, the Private Invitations and Messaging Terms also apply.

Use Offers & updates to publish a short announcement to eligible connected Planner users and upcoming bookings. A public offer must state its benefit, eligibility, dates and terms. Honour valid codes according to those terms; a code is not a booking or proof of attendance. Your authorised staff must review and confirm code use. Withdrawing an offer invalidates unused codes and adds an update for their holders. Optional provider PDF/HTTPS links supplement the structured details; you are responsible for their content and availability.

You must not use booking, attendee or parent data obtained through Activity Atlas for unrelated marketing, data enrichment, resale, scraping, profiling or any purpose not connected with delivering the booked activity unless you have a separate lawful basis and have given any required notice.

Families may privately connect their own planner to one of your listed activities. You see only aggregate numbers (for example, how many families are connected or will be notified when you cancel or change a session) — never which families, names or contact details. You must not attempt to identify, contact or infer who these families are. Keep cancellation reasons factual and appropriate. App notifications use brief, privacy-safe messages and direct users to current booking or activity details. If you cancel or change a session, use the platform tools. Activity alerts and reminders for users are app-only; delivery depends on their preferences and phone permissions. Provider account, booking-management and billing emails are separate.

For actual bookings, your authorised staff can access the adult account and booking details needed to manage attendance. The platform does not send you device-private participant names or birth details. If you need additional information for a session, obtain only what is necessary directly from the adult, with your own privacy notice.

8. Data protection

For personal data you receive about attendees, parents or children through Activity Atlas, you are responsible for complying with data protection law.

You agree to:

• use the data only to deliver and manage the activity, booking, register, safety need or dispute;
• keep the data secure;
• restrict access to people who need it;
• not keep it longer than necessary;
• not misuse children's data;
• tell us promptly about any data breach involving Activity Atlas data;
• cooperate with reasonable data-rights, safeguarding and incident requests.

You should provide your own privacy information to customers where required by law.

9. Provider content

You confirm that you have the right to use all text, images, logos, names, trade marks and other content you upload or provide.

You give Activity Atlas permission to host, copy, display, crop, resize, promote and distribute your provider/listing content for the purpose of operating and promoting Activity Atlas and your activities.

10. Moderation, disputes and evidence

We may moderate, edit, hide, suspend or remove listings; restrict provider access; or ask for evidence where there is a complaint, report that listing information is wrong, dispute, safety concern, suspected fraud, legal issue, chargeback, policy breach or authority concern.

We may keep audit, payment and dispute records where reasonably needed.

11. Ending provider access

You may stop using provider services or close your provider account, subject to any active bookings, subscription terms, payment obligations and legal record-keeping.

We may suspend or end provider access on notice, or immediately for serious breach, suspected fraud, safety risk, safeguarding concern, legal requirement or non-payment.

12. Our responsibility

We provide the platform with reasonable care and skill but do not guarantee uninterrupted service, bookings, revenue, ranking, traffic or search placement.

Nothing in these terms limits liability that cannot be limited by law. Subject to that, we are not liable for indirect losses, loss of profit, loss of goodwill, loss of opportunity, or losses caused by your activities, listings, staff, subcontractors, venues or customers. Our total liability to you is limited to the fees you paid directly to Activity Atlas in the 12 months before the claim.

You agree to indemnify us, to the extent allowed by law, against claims, losses and costs arising from your activities, listings, content, breach of these terms, or unlawful handling of attendee or customer data.

13. Provider acceptance

When onboarding, claiming or paying, we may ask you to confirm that:

• you agree to these Terms for Providers;
• you own, run, manage or are authorised to list the activity/provider;
• you are responsible for safe and lawful delivery, including safeguarding, DBS checks, insurance, licences and accurate listing information where applicable.

We may record acceptance with your user ID, provider ID, document version, timestamp and channel.

14. Changes, law and contact

We may update these terms. Material changes may require renewed acceptance.

These terms are governed by the law of England and Wales.

Contact: support@activityatlas.co.uk

Postal address: mDropit Ltd, 167-169 Great Portland Street, 5th Floor, London, W1W 5PF

Private conversations and safety reports

Use private conversations only for necessary activity or booking arrangements. Do not solicit unnecessary child, medical, safeguarding or other sensitive records in chat. Your authorised staff remain responsible for appropriate use of their organisation's conversations. Account holders and appropriately authorised provider staff can report messages and block the other party; an organisation block stops new account/provider messages. Existing messages may remain for reporting and the applicable retention period.

We use limited automated checks for clearly abusive text and may review a reported message and necessary conversation context, restrict messaging, or act on a lawful request. We do not promise to detect all abuse. Contact support@activityatlas.co.uk to report a missed issue or appeal a restriction or reporting decision. No provision removes our statutory duties or your independent responsibilities when you process information for your activities. Private message push alerts and opted-in provider message emails contain generic wording; open the authenticated service to read the message.